Question 1

How early should I arrive before departure?

Accepted Answer

Please arrive at least 30 minutes before your scheduled departure for check-in and luggage tagging.

Question 2

Can I cancel or reschedule my booking?

Accepted Answer

Yes. Bookings can be rescheduled or cancelled up to 12 hours before departure with a 10% service fee.

Question 3

What payment methods do you accept?

Accepted Answer

M-Pesa, Visa, Mastercard, and major mobile wallets (Airtel Money, MTN MoMo).

Question 4

Is luggage included?

Accepted Answer

Each passenger is allowed one cabin bag (7kg) and one checked bag (20kg) free of charge.

Question 5

Do you operate at night?

Accepted Answer

Yes. Our VIP sleeper service operates overnight on long routes such as Nairobi–Kampala.

Question 6

How do I get my ticket?

Accepted Answer

Your digital ticket appears immediately after payment and is available in My Bookings on any device.

Frequently Asked Questions