Question 1

How do I book a ticket?

Accepted Answer

Online via our website, WhatsApp (+254 737 768 765), or at any Greenline Royal booking office.

Question 2

What are your bus classes and prices?

Accepted Answer

We operate two classes: Executive Bus at KSh 1,800 and Regular Bus at KSh 1,300 for most routes.

Question 3

What payment methods do you accept?

Accepted Answer

M-Pesa, Visa/Mastercard, Airtel Money, and cash at booking offices.

Question 4

Can I cancel or reschedule my booking?

Accepted Answer

Yes, cancellations made 24+ hours before departure receive a full refund. Rescheduling is free subject to seat availability.

Question 5

What is the luggage allowance?

Accepted Answer

Each passenger is allowed one main bag (23kg max) and one carry-on bag.

Question 6

What is the difference between Executive and Regular?

Accepted Answer

Executive offers reclining seats with extra legroom and USB charging ports. Regular offers comfortable standard seating at a lower price. Both classes have WiFi and air conditioning.

Question 7

Is WiFi available on the bus?

Accepted Answer

Yes, free WiFi is available on all our coaches in both Executive and Regular class.

Question 8

How early should I arrive before departure?

Accepted Answer

We recommend arriving at least 30 minutes before your scheduled departure.

Question 9

Do you offer student or group discounts?

Accepted Answer

Yes, contact us on +254 737 768 765 for group and student rates.

Question 10

Are your buses tracked for safety?

Accepted Answer

Yes, all buses have live GPS tracking and our control room monitors every journey 24/7.

Frequently Asked Questions